As a permanent or reliable backbone
Advanced support and target SLAs
We offer the block-by-block solution of the software service support and targeted advice on SAP solutions. We run databases, monitor the SAP landscape, manage changes (transfer) and implement the update blocks, and set up backup/backup and system restore. In addition to the "Base" block, we resolve incidents 24/7, evaluate the need to change SAP Notes, databases, and operating systems for SAP applications. We install and deploy SAP Solution Manager. In addition to the "Advanced" block, we develop the company strategy, build and maintain the SAP landscape, and pull applications to new operating system versions, databases, and SAP platforms.
If a failure occurs, we commit to fix it or find a temporary solution within a strict timeframe defined by the SLA. With critical functions of the system this can even be 4 hours!
Experts on Demand
Based on our Jira Service Desk ticketing system, we manage and monitor our customers' incidents and changerequests transparently and efficiently. At the same time, Jira allows you and your employees to access your tickets at any time and to find out about the current processing status. Jira supports our team to involve consultants and developers of our SAP AMS division in the solution process as quickly as possible. With this integrated and transparent process, we are the optimal partner to help you continuously optimise your processes and continuously improve your managed services KPIs!
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
It is usually managed with a mix of flexible on-site resources and remote support, depending on your budget and requirements. With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible. Although we cannot guarantee to solve the problem immediately, we will always set up a workaround so that you can maintain business continuity.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
The SAP Support Portal provides customers and partners with support-related news and features, as well as help and context for support applications, services and offerings.
If you want to get more information about SAP basis, visit the website www.sap-corner.de.
It would of course be much more elegant and helpful if you had a help button in the SAP application that automatically creates a ticket.