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You are our priority!

WHY DO YOU NEED SAP SUPPORT

WHY DO YOU NEED SAP SUPPORT

Which comprehensive service we offer you

Whether after a successful joint project or as a new customer, we support you!

Whether after a successful joint project or as a new customer, we support you!

Where do you see SAP support in 2025?

Where do you see SAP support in 2025?

What we do for you

What we do for you

What problems our SAP Support helps

What is the added value of Enterprise Support?

What is the added value of Enterprise Support?

What does this mean in detail?

What does this mean in detail?

Welcome to the SAP Support homepage !

WE TAKE CARE OF YOUR IT REQUESTS

WE TAKE CARE OF YOUR IT REQUESTS

We'll pull you out

Validation of technical design of on-premise, cloud and hybrid environments

Troubleshooting & Troubleshooting

The VAR Support Model

The VAR Support Model

The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations

Technical Quality Manager

Technical application support

Technical application support

Tailored to your needs

Supports all SAP solutions

Support Services

Support Services

Strengthen your team's skills

Standard Support targets in-house solutions

Software Service for SAP (SAP BASIS)

Set a Target Architecture that Fits SAP's Solution Vision

Set a Target Architecture that Fits SAP's Solution Vision

Service Manager with SAP Know-How

SAP Support Portal

SAP SUPPORT FROM USER VIEW

SAP SUPPORT FROM USER VIEW

SAP Support Backbone Update - What's next?

SAP support and reliable consulting

SAP Support - with expertise at your side

SAP Support - with expertise at your side

SAP® Support - as needed

SAP Preferred Success

SAP Notes or Notes

SAP Notes or Notes

SAP Notes or Notes

SAP Message Processing

SAP Message Processing

SAP MaxAttention

SAP LICENSING ADVISORY SERVICES - ADVANCED

SAP Help Portal

SAP Help Portal

SAP Help Portal

SAP Essential Business Services

SAP CERTIFICATIONS

SAP CERTIFICATIONS

SAP Business Application Support

SAP Base Services

SAP Application Management Services (SAP AMS)

SAP Application Management Services (SAP AMS)

SAP Application Management

Salt Solutions relieved at SAP AMS

Relief for teachers

Reduce downtime and provide stability

Realisable value creation plan

Rapid stabilisation of high performance solutions

Rapid assistance in case of shortages

Proven secure connections and data for highly regulated industries

Proactive monitoring and notification

Prioritise critical areas and roadmap for next steps

Prevent problems before they occur

Premium Services

Personalised success plan to achieve the results that enable growth

Outsourced SAP Support frees up IT resources

Our service makes the difference

Our SAP support gives you time and space

Optional in addition to Essential and Advanced:

Next Generation Support for the Intelligent Enterprise

New: SAP Transformation Hub

New: SAP Transformation Hub

New SAP support programme paves way to the cloud

New SAP support programme paves way to the cloud

Minimise modifications and customisation

Manage, monitor and optimise your SAP solutions and business processes

Manage, monitor and optimise your SAP solutions and business processes

Manage and control your SAP environment with ease and accountability

Learn how to develop fast, flexible, and advanced cloud applications

Knowledge transfer all the way

Knowledge of how to integrate your current landscape with SAP Business Technology Platform

Keep systems at peak performance

Is that a bug or a feature?

Integrated Launch Activities

Integrated Launch Activities

Integrated Introduction Activities:

Innovation services and solutions

Innovation Services

Innovation Services

Increase your performance and productivity

Increase your performance and productivity

Increase end-user satisfaction

Increase end-user satisfaction

Implementation Support

Implementation Services

If it burns again...

If it burns again...

Identify areas for improvement and train the workforce for new technologies

Identify areas for improvement and train the workforce for new technologies

Identification of critical gaps and optimisation potential

How does SAP support for hybrid platforms work in the digital age and in real time?

HOW CAN YOUR COMPANY BENEFIT FROM US?

HOW CAN YOUR COMPANY BENEFIT FROM US?

Holistic, tailor-made accompaniment across solutions and lifecycle phases

Holistic Customer Care

High SLA Levels

High SLA Levels

Functional design and architecture analysis and functional gap assessment

First Level Support

First Level Aid

Feature Planning and Success Tests

Explore business opportunities and develop working prototypes

Experts on Demand

Expert help - anytime, accurately and anywhere

Exciting projects for the IT department

Exciting projects for the IT department

Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions

Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions

Establish action plans to address risks and problems of performance, technical integrity and stability

Enterprise Support

Enterprise Architecture and Roadmap Design

End-User Support

Efficient and timely SAP support today

Do you want to stay in touch with SAP in the future?

Did we arouse your interest in support on demand?

Development of value added and value assessment

Development of value added and value assessment

Developing prototypes for next-generation scenarios such as machine learning, big data and IoT

Detailed Release Guide

Detailed Release Guide

Definition and benefits SAP Support

Definition and benefits SAP Support

Defining value maps and gaining a clear understanding of value ratios

Cyber security and compliance

Customised Training Programmes

Customise your experience to your needs: More innovation thanks to experts with practical experience, overcoming strategic challenges for the company transformation, intensive support tailored to your individual requirements

Customise your experience to your needs: More innovation thanks to experts with practical experience, overcoming strategic challenges for the company transformation, intensive support tailored to your individual requirements

Current systems - anytime

Create a Security and Compliance Roadmap

Contact points for tracking metrics to support users and process-specific introductory metrics

Consistency of technical architecture with SAP security products and solutions

Comprehensive service portfolio with clearly calculable results

COMMERCIAL & NEGOTIATION SUPPORT

COMMERCIAL & NEGOTIATION SUPPORT

Combination of On Premise and Private Cloud as a goal

Combination of On Premise and Private Cloud as a goal

Collaboration with SAP Support Experts

Choose your Success Experience Offer

Building skills with a wide range of services and educational content

Building skills with a wide range of services and educational content

As a permanent or reliable backbone

As a permanent or reliable backbone

Analysis Solutions and Data Management

All SAP solution landscape and deployment scenarios

All key SAP cloud solutions

All key SAP cloud solutions

Advisory services

Access to Customer Success Experts

Accelerate creation of the implementation plan for your transformation project

A lean team for digital innovation and continuous innovation cycles

A lean team for digital innovation and continuous innovation cycles

A lean team for digital innovation and continuous innovation cycles

A coordinating, unified management team for all SAP services

A central point of contact with regular, clear coordination

A central point of contact with regular, clear coordination

2nd Level Support

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