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2nd Level Support

A central point of contact with regular, clear coordination

A central point of contact with regular, clear coordination

A coordinating, unified management team for all SAP services

A lean team for digital innovation and continuous innovation cycles

A lean team for digital innovation and continuous innovation cycles

A lean team for digital innovation and continuous innovation cycles

Accelerate creation of the implementation plan for your transformation project

Access to Customer Success Experts

Advisory services

All key SAP cloud solutions

All key SAP cloud solutions

All SAP solution landscape and deployment scenarios

Analysis Solutions and Data Management

As a permanent or reliable backbone

As a permanent or reliable backbone

Building skills with a wide range of services and educational content

Building skills with a wide range of services and educational content

Choose your Success Experience Offer

Collaboration with SAP Support Experts

Combination of On Premise and Private Cloud as a goal

Combination of On Premise and Private Cloud as a goal

COMMERCIAL & NEGOTIATION SUPPORT

COMMERCIAL & NEGOTIATION SUPPORT

Comprehensive service portfolio with clearly calculable results

Consistency of technical architecture with SAP security products and solutions

Contact points for tracking metrics to support users and process-specific introductory metrics

Create a Security and Compliance Roadmap

Current systems - anytime

Customise your experience to your needs: More innovation thanks to experts with practical experience, overcoming strategic challenges for the company transformation, intensive support tailored to your individual requirements

Customise your experience to your needs: More innovation thanks to experts with practical experience, overcoming strategic challenges for the company transformation, intensive support tailored to your individual requirements

Customised Training Programmes

Cyber security and compliance

Defining value maps and gaining a clear understanding of value ratios

Definition and benefits SAP Support

Definition and benefits SAP Support

Detailed Release Guide

Detailed Release Guide

Developing prototypes for next-generation scenarios such as machine learning, big data and IoT

Development of value added and value assessment

Development of value added and value assessment

Did we arouse your interest in support on demand?

Do you want to stay in touch with SAP in the future?

Efficient and timely SAP support today

End-User Support

Enterprise Architecture and Roadmap Design

Enterprise Support

Establish action plans to address risks and problems of performance, technical integrity and stability

Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions

Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions

Exciting projects for the IT department

Exciting projects for the IT department

Expert help - anytime, accurately and anywhere

Experts on Demand

Explore business opportunities and develop working prototypes

Feature Planning and Success Tests

First Level Aid

First Level Support

Functional design and architecture analysis and functional gap assessment

High SLA Levels

High SLA Levels

Holistic Customer Care

Holistic, tailor-made accompaniment across solutions and lifecycle phases

HOW CAN YOUR COMPANY BENEFIT FROM US?

HOW CAN YOUR COMPANY BENEFIT FROM US?

How does SAP support for hybrid platforms work in the digital age and in real time?

Identification of critical gaps and optimisation potential

Identify areas for improvement and train the workforce for new technologies

Identify areas for improvement and train the workforce for new technologies

If it burns again...

If it burns again...

Implementation Services

Implementation Support

Increase end-user satisfaction

Increase end-user satisfaction

Increase your performance and productivity

Increase your performance and productivity

Innovation Services

Innovation Services

Innovation services and solutions

Integrated Introduction Activities:

Integrated Launch Activities

Integrated Launch Activities

Is that a bug or a feature?

Keep systems at peak performance

Knowledge of how to integrate your current landscape with SAP Business Technology Platform

Knowledge transfer all the way

Learn how to develop fast, flexible, and advanced cloud applications

Manage and control your SAP environment with ease and accountability

Manage, monitor and optimise your SAP solutions and business processes

Manage, monitor and optimise your SAP solutions and business processes

Minimise modifications and customisation

New SAP support programme paves way to the cloud

New SAP support programme paves way to the cloud

New: SAP Transformation Hub

New: SAP Transformation Hub

Next Generation Support for the Intelligent Enterprise

Optional in addition to Essential and Advanced:

Our SAP support gives you time and space

Our service makes the difference

Outsourced SAP Support frees up IT resources

Personalised success plan to achieve the results that enable growth

Premium Services

Prevent problems before they occur

Prioritise critical areas and roadmap for next steps

Proactive monitoring and notification

Proven secure connections and data for highly regulated industries

Rapid assistance in case of shortages

Rapid stabilisation of high performance solutions

Realisable value creation plan

Reduce downtime and provide stability

Relief for teachers

Salt Solutions relieved at SAP AMS

SAP Application Management

SAP Application Management Services (SAP AMS)

SAP Application Management Services (SAP AMS)

SAP Base Services

SAP Business Application Support

SAP CERTIFICATIONS

SAP CERTIFICATIONS

SAP Essential Business Services

SAP Help Portal

SAP Help Portal

SAP Help Portal

SAP LICENSING ADVISORY SERVICES - ADVANCED

SAP MaxAttention

SAP Message Processing

SAP Message Processing

SAP Notes or Notes

SAP Notes or Notes

SAP Notes or Notes

SAP Preferred Success

SAP® Support - as needed

SAP Support - with expertise at your side

SAP Support - with expertise at your side

SAP support and reliable consulting

SAP Support Backbone Update - What's next?

SAP SUPPORT FROM USER VIEW

SAP SUPPORT FROM USER VIEW

SAP Support Portal

Service Manager with SAP Know-How

Set a Target Architecture that Fits SAP's Solution Vision

Set a Target Architecture that Fits SAP's Solution Vision

Software Service for SAP (SAP BASIS)

Standard Support targets in-house solutions

Strengthen your team's skills

Support Services

Support Services

Supports all SAP solutions

Tailored to your needs

Technical application support

Technical application support

Technical Quality Manager

The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations

The VAR Support Model

The VAR Support Model

Troubleshooting & Troubleshooting

Validation of technical design of on-premise, cloud and hybrid environments

We'll pull you out

WE TAKE CARE OF YOUR IT REQUESTS

WE TAKE CARE OF YOUR IT REQUESTS

Welcome to the SAP Support homepage !

What does this mean in detail?

What does this mean in detail?

What is the added value of Enterprise Support?

What is the added value of Enterprise Support?

What problems our SAP Support helps

What we do for you

What we do for you

Where do you see SAP support in 2025?

Where do you see SAP support in 2025?

Whether after a successful joint project or as a new customer, we support you!

Whether after a successful joint project or as a new customer, we support you!

Which comprehensive service we offer you

WHY DO YOU NEED SAP SUPPORT

WHY DO YOU NEED SAP SUPPORT

You are our priority!

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