Collaboration with SAP Support Experts
First Level Support
SAP and IT - mostly two separate areas. The members of each world usually have relatively little insight into the work of the other world. Now, parallel worlds are, of course, not negative per se. Specialised areas of expertise can work efficiently and with a focus. However, cross-departmental processes are a challenge, which should be managed centrally and run smoothly. Here you simply have too many interfaces, transfer points, etc. An SAP-ITSM integration can help.
The team responsible for the maintenance and management of SAP systems consists of more than 90 people and even accounts for 1/3 of Hicron's total workforce. Our consultants are always available - a dedicated team works on your system and has all the necessary skills and knowledge of the SAP modules your company uses.
Consistency of technical architecture with SAP security products and solutions
When the implementation project is successfully completed, your SAP systems begin operating. Whether SAP ERP, SAP S/4HANA, decentralised World Cup or decentralised EMM: We can support you well beyond the project duration if required. We tailor our support offer to the individual needs of your company and IT department. Even after the project, the same consultant or consultant who also implemented the project will be happy to support you as you already know your environment, customising and developments. In addition to handling faulty tickets and incidents and resolving incidents, we are also available to answer questions about the basic configuration during operation, monitoring and optimisation of your processes, and inserting system upgrades or patches.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
Adjustments / developments on the part of SAP are initiated - always with the aim of fixing the malfunction as quickly as possible.
Some useful tips about SAP basis can be found on www.sap-corner.de.
We already offer AI- and Machine Learning-based support tools such as Automatic Translation to automatically translate SAP Notes and SAP Knowledge Base Articles.