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Our customers run SAP software either locally or in the cloud. As a cloud hosting provider and AWS partner, we support both delivery methods. Our Singapore data centre currently supports over 50 customers for both SAP Business One and SAP S/4. We also work closely with hyperscalers such as AWS, Azure, Google or Huawei Cloud to help you find the right solution for your cloud hosting.
In December 2017, Salt Solutions took over the supervision of the SAP ERP and EWM modules. This includes answering user support requests and solving problems, providing more complex evaluations and executing change requests in customising, for example creating new workstations in EWM. A global template has also been developed, for example, which significantly facilitates the maintenance of the various price lists of international sales organisations.
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Every user is sitting in front of their SAP user interface, has to enter data here, and if there is a failure, there are delays - in ordering, processing an order, creating delivery notes, etc. This can be very quickly business damaging. You can't get anywhere because data can't be entered. SAP users do not necessarily know why something is not working. From the perspective of the user, it is a surface with which one works daily. If it no longer works, the support must be contacted. In this case, you leave the SAP world to describe the problem in some way in another system. It would of course be much more elegant and helpful if you had a help button in the SAP application that automatically creates a ticket. Each ticket created in this way is automatically enriched with runtime information and screenshots, so that the supporters can start editing directly. Unfortunately, it is often the case that the user does not know what transaction, etc. he is in. And that alone often causes confusion and back and forth.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
Based on our worldwide experience with SAP contract terms and licencing agreements, we identify the best licencing scenarios and customised contract design solutions for your business. We also provide advice and support throughout the negotiation process.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
No software solution in the world, even if it comes from the world's largest enterprise software vendor, runs smoothly.
Some useful tips about SAP basis can be found on www.sap-corner.de.
We have a dedicated and certified SAP CoE (Centre of Expertise) that supports SAP customers throughout Asia.