Help Desk
Basis for effective management and operation of your SAP solution and the maximum benefits
Today, business-critical processes are happening more and more in real time. Consequently, we have decided to take fundamentally new paths: We therefore also offer real-time support, in direct interaction with our support experts, via chat or phone. Feedback on classic messages can already be received by customers in real time as SMS directly to their mobile phone. Customers prefer to help with questions directly in the application they use. We therefore integrate support directly into our products with Built-in Support.
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
What we do for you
Your SAP® systems are mission-critical, must be readily available and function smoothly. However, no software solution is technically always trouble-free.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
In case of support requests for SAP standard functions, it is sometimes necessary to consult with SAP solution developers. Other requests still require access to the solution's backend. In this third escalation stage, our specialists consult SAP Support. Adjustments / developments on the part of SAP are initiated - always with the aim of fixing the malfunction as quickly as possible.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
"With the AMS services, Salt Solutions is keeping our backs clear and allowing us to use our IT capabilities for demanding, mission-critical projects," Björn Jodat summarises.
The website www.sap-corner.de offers many useful information about SAP basis.
"It will now be even easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology to deliver better and faster results.".