Identification of critical gaps and optimisation potential
Big changes cast their shadow: What next year will bring
With "Next-Generation Support", SAP promises its customers self-service components, digital interaction with support in real time, a particularly good digital customer experience, for example through build-in support with the help of SAP CoPilot, and the use of innovations such as AI and Machine Learning. Objective: Enquiries should be answered in real-time, as far as possible, as a prerequisite for real-time business models. At the DSAG Annual Congress 2018, I wanted to know from Andreas Heckmann, Head of SAP Support, what support services SAP customers will need in the future, how SAP will support end-to-end digital processes in hybrid systems, where the differences between ECC and SAP S/4HANA support requests lie, and what impact innovations (machine learning, AI, predictive analytics, ...) have on SAP support.
We are the contact person for all technical issues for SAP ERP and SAP Solution Manager and act as an interface between you and the hosting partner. It is available for regular voting by telephone, over the Internet and also on site.
Features
Our goal is to ensure the business continuity of your company. We ensure that critical processes in the SAP system are always available. We act proactively and eliminate the risk of downtime before users experience the negative effects of a problem.
So much information... how can you keep it so that you can find it again when you need it? That's what Scribble Papers is great for.
Since 2017, Telekom has been certified as a Partner Centre of Expertise (PCoE). Telekom meets all technical and organisational standards defined by SAP®. You can still access the SAP® information portals at any time (e.g. via the SAP® support portal). However, the support messages for your SAP® software must be sent directly to Deutsche Telekom via the contact channels listed.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Objective: Enquiries should be answered in real-time, as far as possible, as a prerequisite for real-time business models.
SAP Basis is the foundation of any SAP system. You can find a lot of useful information about it on this page: www.sap-corner.de.
Whether the hot wire to the SAP Support Portal (e.g. hints), the EarlyWatch Alert Reports or the Maintenance Planner everything is located in the Support Backbone Infrastructure.