Identify areas for improvement and train the workforce for new technologies
Rapid stabilisation of high performance solutions
If SAP IT and business processes are critical to your business success, then you are at the right place. With a lot of experience, innovative concepts and a pronounced service idea we stand by you in the implementation of your ideas. Our service makes the difference - this motto defines our ambition. We serve customers' wishes with all our efforts. Customer service, customer care and experience are more than just keywords - they are the focus of all our company's activities. We will do everything to make you happy.
On the other hand, the IT support team itself often has many different tasks, mostly from very different areas. If the company is large and has a large SAP department, there are of course also special supporters, with explicit expertise. However, this is not always the case, and IT support in day-to-day business is usually the responsibility of the SAP system. And now the IT supporters are getting a message here that's patchy. And from that, the cause of the disorder is now to be identified. Questions are very often required. There are some real ping-pong games here that cost time and frustrate. As a result, tickets are often misdirected. Because support misclassifies them, it incorrectly prioritises them. This leads to very long maturities, to said frustration and ultimately to increased costs, because the operation may then cease. It would be ideal if the support gets a screenshot of the GUI beside the user's comment and additional parameter information, which system etc. Perhaps the information, how important this activity is, which can not be performed at the moment. In order to be able to prioritise the whole thing in the sense of the company.
Tuning for high performance and scalability
Based on our worldwide experience with SAP contract terms and licencing agreements, we identify the best licencing scenarios and customised contract design solutions for your business. We also provide advice and support throughout the negotiation process.
The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.
300+ IBA Group experts fully support all SAP system versions of the customer and support business applications 24/7. The licencing support centre SAP employs Vendor-certified consultants who support SAP Business All-in-One, SAP Business Objects and SAP HANA.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
No software solution in the world, even if it comes from the world's largest enterprise software vendor, runs smoothly.
Understanding the structure and functioning of the system is especially important for IT administration. It is not for nothing that "SAP Basis Administrator" is a separate professional field. On the page www.sap-corner.de you will find useful information on this topic.
You don't have to throw proven and powerful Service Desk systems like Jira, ServiceNow, BMC or helpLine overboard.