Implementation Services
The quick look at the SAP Support connection
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
The employees of our customers, like all of us, are used to beautiful and easy-to-use applications in their role as consumers of digital offerings; We also take this into account in our interaction with our customers. We provide self-service access to our knowledge pool in a variety of ways. This includes social media such as Twitter or messenger services such as WhatsApp.
Support / Ticket Form
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To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
We relieve your IT and key users and ensure a stable and sustainable operational capability of your SAP system, always in view of your company-specific requirements and the potential of your SAP solutions to be exploited. With us, you are in good hands: Trust, competence and a high quality of support are among our maxims.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
Since 2009, we are the first German system house to have the SAP SE-awarded Support Partner Certification for SAP Enterprise Support (VAR Partner Centre of Expertise, PCoE).
Some useful tips about SAP basis can be found on www.sap-corner.de.
Key findings are: The use of Standard Support and Enterprise Support remains the same in German-speaking countries.