Incident Management
OUTSOURCING NON-SAP PRODUCT MANAGEMENT
Better technologies have expanded the role of SAP Basis Administrators, paralleling the IT industry as a whole. It's no longer enough to keep the system running and performing well. An SAP HANA Basis Administrator also plays a role in cost control, IT strategy and even business policy.
A simpler option is to output the transactions used by the expert as a list and to obtain an overview of the task areas. The function block SWNC_COLLECTOR_GET_AGGREGATES is very suitable for exporting the used transactions in a list. As an alternative, one can directly use the workload monitor in the transaction code ST03N.
Some useful tips about SAP basis can be found on www.sap-corner.de.
SAP RFC Gateway Security through secinfo and reginfo ACL files
The tasks of a company's own SAP Basis department are currently undergoing enormous change, as SAP is also increasingly relying on cloud services. Strategically, completely self-hosted SAP systems are becoming rarer and the proportion of customers using an SAP system from the cloud is increasing. The new roles of SAP Basis employees tend to be "enablers" and coordinators between the cloud provider and internal IT and the business departments. Until that time comes, companies can also rely on external service providers to offer expert know-how as well as operational support for the transition period.
SAP HANA base administrators can master the database in a way that wasn't possible back then. The SAP database is much more self-healing. Errors do less damage, are easier to detect and fix, and are less likely to impact system performance and availability before they are fixed. Monitoring tools can automatically scan the application logs, identify potential errors, and even suggest fixes, making it much easier to get to the root of the problem.
"Shortcut for SAP Systems" is a PC application that simplifies or even facilitates many activities in the SAP basis.
The gw/reg_info parameter must be set to use this file.
The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.
Save costs: An internal expert team of employees is often more expensive than outsourcing SAP support.