Next Generation Support for the Intelligent Enterprise
customer area
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences. We give our customers the choice of how to get answers to their technical questions. It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
We also offer our customers our proprietary tool for monitoring SAP systems free of charge. This tool controls over 200 key figures 24 hours a day and allows us to detect and eliminate faults before they affect users' work.
SAP® Support - as needed
We focus all our actions on the results you need. With our Success Experience offerings, Success Extensions and Success Services, we help you to combine and implement your vision and technology strategy to achieve the desired results from day one.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
From the Deploy phase onwards, we integrate our AMS Service Agents into the project work and documentation to optimise the transfer of know-how. Our AMS Agents will get to know your employees and the IT landscape and can support you in the GoLive phase. This approach enables a seamless transition from the Hypercarephase to Application Management Services.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
For small in-house SAP teams, this is often a challenge, because in addition to technical and technical aspects for maintaining the operation of SAP systems, staff shortages and day-to-day operations represent additional hurdles.
Understanding the structure and functioning of the system is especially important for IT administration. It is not for nothing that "SAP Basis Administrator" is a separate professional field. On the page www.sap-corner.de you will find useful information on this topic.
The opportunities offered to us and our customers by these new technologies are still in their infancy.