Support Services
SAP HCM and SAP SuccessFactors
SAP will provide the enhancements within SAP ONE Support 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are already available.
It is best to call one of our employees to discuss your initial situation. We can dramatically reduce the risk of compliance violations and support all programmes you have set up. This gives you the freedom to focus on the growth and innovation of your business.
Identification of critical gaps and optimisation potential
We successfully completed the 200,000 chat this year the week before last. We talk to our customers in over 5,000 chats a week. We expect this to increase as many of our customers have not yet discovered the real-time support channels for themselves. In addition, awards are a good way for customers to get a neutral rating. We are proud that ASP, the Association of Support Professionals, has awarded us the Top 10 Support Web Site Award.
The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.
As one of the few companies in the world, we have been awarded the title in the field of SAP Cloud Application Services - Strategic Supplier. It is an award for companies that offer their customers the highest level of Application Management Support (AMS).
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
Every user is sitting in front of their SAP user interface, has to enter data here, and if there is a failure, there are delays - in ordering, processing an order, creating delivery notes, etc. This can be very quickly business damaging.
SAP Basis is the foundation of any SAP system. You can find a lot of useful information about it on this page: www.sap-corner.de.
A special advantage for all our customers is that they do not incur additional costs for Next-Generation Support Services - they are automatically part of the support contract.