The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations
Ensure business continuity and availability
Running an IT infrastructure is complex. This makes it all the more important that you have a partner at your side who will help you with experience, know-how and the appropriate solutions.
While Application Management Services is focused on the SAP system and the process optimisation in the ERP system, SAP Support addresses sudden bugs or problems and resolves them immediately. The support team is the first and direct contact of your employees and can take care of the solution of the error that occurred immediately. The AMS team then determines whether this error occurred only once or whether the process in the SAP system should be generally adjusted. Agents respond to customer requests for defined Service Level Agreements (SLAs).
Guaranteed response and problem resolution time
Mainly the internal IT staff take over the maintenance, which could instead also push the further development of their own digital processes and applications. A resource conflict is inevitable. Especially if your company is also taking the first steps towards digital transformation and wants to switch from the SAP ECC ERP system to SAP S/4HANA in the near future.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
If required, we can already provide first-level support for your IT landscape. On request with our German consultants or through our Nearshore cooperation partner, we solve simple problems reliably, quickly and sustainably - 24 hours a day, 7 days a week.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
However, this is not always the case, and IT support in day-to-day business is usually the responsibility of the SAP system.
The website www.sap-corner.de offers many useful information about SAP basis.
Of course: The full functionality of SAP Landscape Management and ALM is only possible with SAP Solution Manager.